Outsourcing some or all IT functions and processes is a way to reduce costs, improve operations and streamline IT management.

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A managed service provider is a third party that focuses on these tasks. Outsourcing these responsibilities reduces internal IT costs and frees up employees to focus on revenue-generating projects.

Network Security Management

The security of your business data is a crucial part of any strategy. It is important to implement a solid network security strategy in order to protect sensitive data. It includes creating and enforcing a password policy, building a program to manage vulnerabilities, and deploying antivirus and endpoint protection.

Managed IT services allow you to rest assured that your IT infrastructure will be in safe hands. It includes unlimited support, powerful cybersecurity and a team working for you.

Managed services are tasks handled by a third party in the context of business information Technology (IT) services, usually on a contractual basis and for a monthly subscription fee. They help reduce costs, improve the quality of service, and free internal resources so they can focus on revenue-generating initiatives. These services can provide a flexible service with predictable costs. Managed services include remote monitoring, management and cloud services.

Backup & recovery

An MSP monitors systems and provides proactive maintenance, rather than waiting until a problem arises. It prevents downtime, data loss and increases productivity.

A backup and recovery solution is another important component of managed IT services. MSPs’ solution allows for more frequent, comprehensive backups than traditional image-level solutions, which are often limited to daily snapshots. This reduces RPO, or recoverable point objective, for critical business processes and allows IT teams to restore data in the event of a disaster.

Managed IT services providers can offer project-specific support. For example, they may provide solution expertise, in the form a major SharePoint implementation or Salesforce, a technology assessment, and ongoing technical assistance for business application. Managed print services are also available, where they monitor hardware remotely and offer updates, maintenance and repairs. This is especially helpful for organizations with considerable printing demands. Lastly, managed IT service providers can provide 24×7 IT support so that they can address issues as soon as they arise.

Managed Print Services

Your customers may be busy, and a printer which is not working properly or needs maintenance can cause them inconvenience. This is where Managed Print Services can be a great solution.

Managed print services are offered by an external provider who optimizes and manages a client’s entire printing infrastructure, including printers and multifunction devices. The services can include needs assessment, device replacement, supply management, service desk support and document workflow solutions.

By taking a proactive approach to the printing infrastructure of their company and delegating this responsibility to an expert, many companies can save significant amounts of money. It allows the internal IT and administrative teams to concentrate on tasks that directly contribute to revenue and company goals.

This also helps to save time and resources by eliminating the need to manage multiple invoices for different hardware, services and supplies from various vendors. A managed print contract means that there is only one vendor, and therefore one invoice. This makes life easier for your accounting team.

Help Desk Support

Often referred to as managed field services, on-site support IT service involves an MSP assigning experts to your organization’s site to carry out a variety of IT projects. This may include equipment installation, cabling and Wireless installations, technology evaluations, or ongoing technical assistance for application problems. Clients typically pay a monthly fee.

IT help desk services enable organizations to shift their IT departments from reactive maintenance to proactive solutions. These IT support services come from a dedicated team of professionals who work round-the-clock in order to guarantee maximum network uptime.

Progent offers a co-managed IT help desk supplementation service that provides world-class IT help desk support to complement your in-house IT support staff. This service offers remote monitoring and 24/7 support to ensure that IT issues can be addressed quickly. You can access our large team of subject matter experts directly and escalate your support requests as necessary.